General terms and conditions of sale
Article 1 - Duration of the stay :
The client who signs this contract for a fixed period may not under any circumstances claim any right to remain in the premises.
Article 2 - Validation of a reservation :
Reservations are considered firm only after receipt of a 50% deposit, which will be deducted from the bill on arrival. Deposits must be paid within 5 days of the booking request.
The payment of a deposit implies acceptance of these general terms and conditions of sale for guest rooms.
For bookings, as soon as we receive your deposit, we will send you an e-mail confirming receipt of the deposit, with details of the service booked, which has contractual value.
Article 3 - Cancellation by the customer :
All cancellations must be notified by e-mail to the owner.
- Cancellation before the beginning of the stay: If the cancellation occurs less than 7 days before the beginning of the stay, the deposit remains with the owner who reserves the right to claim the balance of the price of the accommodation.
- If the customer does not show up before 7pm on the day scheduled for the start of the stay, the present contract becomes null and void and the owner may dispose of his guest rooms. The deposit remains the property of the owner, who reserves the right to claim the balance of the price of the accommodation.
- In the event of a shortened stay, the price corresponding to the cost of the accommodation shall be retained in full by the owner. Any additional services not used will be refunded.
Article 4 - Cancellation by the owner :
When the owner cancels the stay before the beginning of the stay, for reasons beyond his control, he must inform the client as soon as possible by telephone or e-mail and offer him a replacement room of identical comfort. If the replacement solution is not suitable for the client, without prejudice to any recourse for compensation for any damage suffered, the client will be reimbursed immediately for the sums paid.
Article 5 - Arrival time :
The customer must arrive on the day specified in the reservation and at the times mentioned below. Rooms are available from 5pm. Please let us know if you arrive after 7pm.
Remember to book your table d'hôtes at least 48 hours before your arrival (meals served in the evening).
Article 6 - Departure time :
Rooms must be vacated by 11 a.m. at the latest, otherwise an additional night will be charged.
Article 7 - Payment of the balance of the accommodation :
The balance of the stay must be paid on arrival. Any additional services not mentioned in this contract will be paid for at the end of the stay.
Article 7bis - Methods of payment :
On site: cash - cheques - holiday vouchers
At a distance: Bank transfer
Article 8 - Tourist tax :
The tourist tax is collected by the owner on behalf of the municipality and is then paid to the Treasury.
Article 9 - Change of rooms :
The owner reserves the right to change the room initially booked by the client for a room of the same or higher capacity, without the client being able to claim any compensation. In such a case, the owner will inform the client of this fact, the cost of the reservation will remain unchanged.
Article 10 - Capacity :
This contract is drawn up for a specific number of people. If, on the day of arrival, the number of occupants exceeds this number, the owner is entitled to refuse the additional persons. This refusal can in no way be considered as a modification or breach of contract on the owner's initiative, so that in the event of departure of a number of people greater than those refused, no reimbursement can be considered.
Article 10 - Pets:
Pets are not accepted at "Clos Bô-m". In case of non-compliance with this clause by the client, the refusal to accept animals and their owners by the owner of the guest rooms cannot be considered as a modification or a breach of contract at the initiative of the owner. Therefore, in case of departure of the guest, no refund can be considered.
Article 11 - Art of living, use of the premises :
All guests are asked to respect a certain art of living to ensure the tranquillity of the place and the comfort of its guests. In addition, guests are asked not to smoke in their rooms. The customer undertakes to respect the etiquette described in the rooms and in these general terms and conditions of sale. The customer undertakes to return the rooms in perfect condition at the end of the stay and to declare, and assume financially, any damage for which he/she may be responsible. Children staying at Le Clos Bô-m are the sole responsibility of the adults accompanying them.
Article 12 - The present conditions of sale may be modified at any time without prior notice. Acceptance of and compliance with these conditions of sale shall be deemed to have been acquired upon payment of the deposit.
Article 13 - In accordance with the law of January 6, 1978, you have the right to access and rectify data concerning you. Le Clos Bô-m" undertakes not to transmit the information you have provided to other companies or organisations.
Article 14 - Caution
- Our promotional offers cannot be combined.
- Conditions, rates and offers are not contractual and may be modified without notice.